Payment methods and order delivery
Payment method
The provider offers the following payment methods:
- payment on delivery
- payment by payment cards
- by credit to TRR (pre-invoice) (once the order is confirmed, you will receive an invoice and we will ship the order within 72 hours after the credit is visible in our TRR.
After you have placed your order by selecting ‘payment by invoice’, you will receive all the complete information you need to make the payment by email.
The deadline for payment by invoice is 8 working days after receipt of the invoice.
Order delivery
Delivery takes between 2 and 7 working days after receipt of bank transfer or payment – no delivery on weekends and public holidays.
- The tenderer will deliver the goods or services within the agreed timeframe.
- Our partner delivers the parcels in the morning to the address you enter when you place your order.
- As the delivery service delivers in the morning, you can also opt for delivery to any other name or address.
- If you are not at the scheduled delivery location (company, office, etc.) at the time of delivery, the delivery driver will leave a message with instructions for later collection.
- If the goods are not received within a few days of dispatch, the Buyer shall immediately inform the Seller.
- In this case, the provider will determine the cause and inform the buyer.
How much are the delivery costs?
- Postage for orders placed on our website is €3.90.
You can pay the package ransom to the courier in cash or by credit/debit card at the time of delivery.
If you pay for your goods by card (only card payments are possible at parcel machines), you will be charged an additional bank fee of 1.43%.
In the event of an unsuccessful delivery attempt, the courier will leave you a message stating that the parcel has arrived.
The message will include the parcel number and the telephone number of the delivery service , as well as their e-mail address.
Where do you deliver all the goods you order?
We deliver ordered goods around Europe.
Damage during delivery
The buyer should inspect the contents of the consignment on receipt.
In the event of damage to the consignment, the Buyer shall contact VOS d.o.o. by e-mail info@vikingonaswing.com.
Returns and complaints
Right of withdrawal
In the case of distance contracts, the consumer has the right (under Article 43c of the Consumer Protection Act) to notify the company within 14 days that he or she is withdrawing from the contract, without having to give a reason for his or her decision.
The communication is deemed to be timely if it is sent within the time limit.
The only cost to be borne by the consumer in connection with withdrawal from the contract is the direct cost of returning the goods.
If the consumer withdraws from the contract, our company will reimburse all payments made to the consumer within a maximum of 14 days after receipt of the cancellation notice.
From when does the withdrawal period start?
If the undertaking has fully complied with the obligation under Article 43c of the Consumer Protection Act, the withdrawal period for the supply of the goods starts from the day on which the consumer accepts the goods.
Seller’s obligations in the event of withdrawal
If, in the event of withdrawal from the contract, the goods have not been replaced at the Buyer’s request, the Seller shall refund the full purchase price within 14 days of receipt of the notice of withdrawal from the contract.
The seller shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has expressly requested the use of a different means of payment and the consumer does not bear any costs as a result.
Return of goods, purchase price
The Buyer must return the goods to the Seller undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or reduced in quantity without any fault on the part of the Buyer.
The Buyer shall be liable for any diminution in the value of the goods if the diminution is due to handling which is not strictly necessary to establish the nature, characteristics and functioning of the goods.
Please send the returned goods to our address VOS d.o.o., Vernek 16, 1281 Kresnice, Slovenia
If the consumer is not satisfied with the goods for any reason, he must return them to the trader within 14 days of the date of the cancellation notice.
Please note that in order to receive a full refund, the goods must be undamaged.
The consumer cannot and must not use the goods received unhindered during the period until the cancellation of the contract.
It is not a test purchase: buying at a distance does not give the consumer any more rights than buying in a shop.
The consumer is therefore only allowed to inspect and test the goods received to the extent strictly necessary to ascertain the actual situation and as is usual in shops.
Any ‘testing’ and other use which deviates from the above may be considered as use of the goods, which means that the consumer is liable for any diminution in the value of the goods if the diminution is the result of conduct which is not strictly necessary to ascertain the nature, characteristics and functioning of the goods.
A copy of the invoice and any other supporting documents must be attached.
The Buyer is solely responsible for the risk of loss, damage or destruction of the product he wishes to return, unless this is due to no fault of his own.
The only cost to be borne by the Buyer in connection with the withdrawal from the contract shall be the cost incurred in returning the object of purchase.
When goods are out of stock
It happens that a consumer places an order online, the trader confirms it, and later informs the consumer that the goods ordered are out of stock; the goods have already been paid for.
The company must fulfil its obligations within 14 days of the conclusion of the contract, unless the parties agree otherwise.
If the goods are not available and the seller is therefore unable to fulfil his obligation, he must inform the consumer immediately and refund any payments made.
The money must be refunded as soon as possible and at the latest within 14 days of receipt of the notice of withdrawal.
Source: the Consumer Protection Act (ZVPot, Official Journal of the RS, No. 98/04 -; UPB, 117/04 Coll. US, 46/06 US Decree, 114/06 – ZUE, 126/07, 86/09, 78/11, 38/14, 19/15)