General Terms and Conditions
The online shop www.vikingonaswing.com is managed by VOS d.o.o. The company data is as follows:
Full name: VOS trgovina in posredništvo pri prodajid.o.o.
Short name: VOS d.o.o.
Address: Vernek 16, 1281 Kresnice, Slovenia
Transaction account: SI56610000028610691(Delavska Hranilnica d.d. Ljubljana)
Parent number: 9541489000
Tax number: SI 43009379
E-mail: info@vikingonaswing.com
Phone: +386 30 388 755
The company was entered in the Business Register of Slovenia on 7. 12. 2023.
The General Terms and Conditions of Business and Use of the website www.vikingonaswing.com (hereinafter referred to as: vikingonaswing.com or VOS d.o.o.) are drawn up in accordance with the Consumer Protection Act and other legislation applicable to sales via the Internet and this way of doing business.
General about vikingonaswing.com
The online shop vikingonaswing.com is dedicated to selling products for babies, toddlers, children and parents.
Accessibility of information
The Supplier undertakes to provide the following information to the Buyer at all times:
- the identity of the company (name and registered office, registration number),
- contact details that allow the user to communicate quickly and efficiently (email, phone),
- the essential characteristics of the goods or services,
- product accessibility (every product or service offered on the website should be accessible within a reasonable time),
- the terms of delivery of the product or service (method, place and time of delivery),
- all prices must be clearly and unambiguously stated and it must be shown whether they already include taxes and transport costs,
- method of payment and delivery,
- an explanation of the complaints procedure, including full details of the contact person.
Supply and origin
Due to the nature of the business, the offer at vikingonaswing.com may change on a daily basis in certain cases.
All prices are final unless expressly stated otherwise.
Prices are valid at the time of order placement and have no predetermined validity.
The contract of sale between the provider and the buyer is concluded at the moment the order is confirmed by the provider (the buyer receives an e-mail with the status of Order Confirmed).
From that moment on, all prices and other conditions are fixed and apply to both the Provider and the Buyer.
Campaigns
Discounts are not cumulative, unless otherwise stated in the Promotion Terms and Conditions.
One promotional code can be used for each purchase.
If the customer wishes to return the item, the purchase price will be refunded.
On reordering, the price of the item shall be the price shown on the website at that time.
However, discount codes that are valid at the time of purchase may be used.
Imaging and graphics
Photographs, images or recordings published in the context of the Offers are the property of VOS d.o.o. or its suppliers, business partners.
The content published on this website is the property of VOS d.o.o. and as such is subject to copyright or other forms of intellectual property protection.
They may not be copied, reproduced or otherwise distributed without the permission of the owner.
In addition to the text and data on the website, the entire graphic design, including all graphic elements, is also legally protected property.
The copyright in this website is owned exclusively by VOS d.o.o.; you, as a user, are granted a personal, limited, non-exclusive and non-transferable right of non-commercial use of the website in accordance with these General Terms and Conditions.
Non-commercial use permits the use of documents on the website for your personal use only, and the documents must retain any copyright or other proprietary notices indicated.
Purchase procedure, invoice, dispatch
VOS d.o.o. acts as a company offering goods via the internet.
The buyer pays the amount to VOS Ltd and receives an invoice together with the goods or services.
The company operates in the territory of the Republic of Slovenia.
Products are shipped within the territory of the Republic of Slovenia.
The package also contains a printed invoice, which is also sent to the e-mail address entered in the order process.
The supplier prepares and dispatches the goods within the agreed deadline and notifies the customer by e-mail.
Returning items
Items can be returned within 14 days of receipt.
The item must be in its original packaging, in unaltered condition and undamaged when returned.
The item must not be washed or otherwise used.
The cost of return shall be borne by the Customer.
Right of withdrawal
Once the order is placed, the customer receives a notification to the email address entered.
The Buyer has the right to withdraw from the distance contract within the period until the goods are dispatched (the order must be cancelled by e-mail to info@vikingonaswing.com ).
The order number must be indicated.
The email address from which you cancel the order must match the email address used to confirm the purchase.
The supplier may call the customer on the customer’s contact telephone number to verify the information or to ensure the accuracy of the delivery.
Purchase security
When registering on vikingonaswing.com, data is collected on the basis of the individual’s personal consent under the Personal Data Protection Act.
VOS d.o.o. undertakes to store this data carefully and securely for the purpose of the smooth execution of orders or the personalized compilation of offers, statistical analysis and for the purpose of improving the operation of the online shop and services.
The newsletter also includes an exclusive offer, which is intended only for registered subscribers.
Disclaimer
The Provider shall use its best endeavours to ensure that the information published on its website is up-to-date and correct.
However, the delivery date may change so quickly that the supplier is unable to correct the information on the websites.
In such a case, the supplier will inform the buyer of the changes and give the buyer the opportunity to cancel the order or to exchange the item ordered.
Although the Provider provides accurate photographs of the items for sale, all photographs should be taken as symbolic.
Photographs do not guarantee the characteristics of the product.
The Supplier shall not be held liable for any complications or problems arising from any improper use of the goods/services.
The Provider shall not be liable for any intermittent problems with the operation of the website, any inaccuracy of the information, nor for any damage caused by the use of inaccurate or incomplete information.
The Provider reserves the right to withdraw from the Contract or to terminate the Contract.
The tenderer shall have the right to withdraw from the contract in the event of a material defect in the tender.
A material defect includes elements on the basis of which the tenderer would not have agreed to the conclusion of the contract.
Such defects include manifest errors in the price, which may be the result of technical or other problems.
Limitation of liability
As a consumer, you have the right to exercise your rights under the law on material defects, subject to the provisions of the Consumer Protection Act (Official Journal of the Republic of Slovenia, 98/04 – Official consolidated text, as amended, supplemented and corrected).
The consumer may exercise his rights under the material defect law if he notifies the seller of the defect within two months of the date on which the defect was discovered.
The Seller shall not be liable for material defects in the goods which become apparent after 6 months have elapsed since the goods were delivered.
The defect in the product is material:
- if the item does not have the characteristics necessary for its normal use or circulation;
- if the item does not have the characteristics necessary for the particular use for which the buyer is buying it, which were known or should have been known to the seller;
- if the object lacks the qualities and characteristics that were expressly or tacitly agreed or prescribed;
- if the seller has handed over an item that does not match the sample or model, unless the sample or model was shown only for information.
The consumer can exercise his rights under the material defect law if he notifies the seller of the defect within two months of the date on which the defect was discovered.
The Seller shall not be liable for material defects in the goods which become apparent after 6 months have elapsed since the goods were handed over.
The buyer may request the following at his/her own discretion:
- Correcting the error
- Refund of the amount paid in proportion to the defect
- Replacement of goods
- Refund of the amount paid
If you believe that the product you have purchased is materially defective, please contact us as soon as possible at info@vikingonaswing.com and attach your invoice or order number.
When exercising your rights under this title, you must provide the Company with a detailed description of the defect in the defect notification and give the Seller the opportunity to inspect the product.
If the defect is not disputed, the company must satisfy the consumer’s claim as soon as possible and within 14 days at the latest.
However, if there is a dispute about the defect, the trader must give the consumer a written reply within 14 days.
The right to claim a material defect is regulated in more detail by the provisions of the Consumer Protection Act (in more detail from Article 37 onwards).
Buyer’s right
Purchases from the vikingonaswing.com online shop are deemed to be made via a Distance Contract.
The language in which the contract is concluded is Slovene.
In the case of distance contracts, the consumer has the right (under Article 43c of the Consumer Protection Act) to notify the company within fourteen (14) days that he or she is withdrawing from the contract without having to give a reason for his or her decision.
The communication shall be deemed to be timely if the parcel is delivered within the time limit.
The only cost to be borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods.
If the consumer withdraws from the contract, our company will refund all payments made as soon as possible and at the latest within 14 days of receipt of the withdrawal notice.